General

What is Raven?
Why is this platform called Raven?
What is a sandbox?
How does Raven vet Solutions Partners?

Safety Net Providers

What kind of needs do these apps help meet?
How can I join Raven?
Why does Raven want to know which electronic health record I am using?
Is there a cost to join Raven?
How is patient data protected on the platform?
Why is Raven important to safety net provider organizations?
What benefits does Raven provide?
Can I use Raven to search for solutions that are not already represented on Raven?
What’s the best way to begin to use Raven?
How can Raven help me connect my chosen solution an my EHR?
How can I access the sandbox for my EHR to see how the app actually functions?
Where can I get help on how to use Raven services?
Where do I report bugs or other problems?

SOLUTIONS PROVIDERS

What can Raven do for me?
Why is Raven important to solution providers?
How can I start the process of making my solution available through Raven?
How much does it cost to have my solution available on Raven? 
Does the EHR sandbox have de-identified patient data? 
Which EHR platforms are currently supported?
Where do I report a bug or other problems?
How will I know that safety net provider organizations are interested in my solution?

 

General

What is Raven?

A proud part of the Center for Care Innovations, Raven is a platform where safety net providers can test out health care apps that have the potential to dramatically improve patient care. Equally important, Raven lets you know which apps you can easily integrate into your own electronic health record (EHR).

Why is this platform called Raven?

Ravens are not only absurdly smart, according to scientists, but they have an uncanny ability to reason and plan for the future — things that drive health innovation. Read More 

What is a sandbox?

A sandbox, also known as a test server or development server, is a risk-free software testing environment in which developers can test, monitor, or experiment with new code or programs without affecting any production site. Each sandbox contains either de-identified patient data or synthetic patient data.  The patient data are designed to be familiar to safety net providers.  For the safety net provider, the sandbox can be used to better understand how a particular application is currently structured to fit into the expected work flow.

How does Raven vet Solutions Partners?

Raven is constantly scanning the application world to identify potential solutions within the priority areas identified by safety net provider organizations. To vet an application (app) or program, Raven meets with the developer to better understand the offering, determine the level of understanding and commitment to the mission of the safety net, and where they are in the development cycle of the application. Using this information, Raven identifies the most promising applications. This information is then shared with our Technology Hubs at the Center for Care Innovations. Based on input from the Technology Hubs an application may be scheduled to be reviewed at one of our regular recurring meetings. If there is sufficient interest, the application is scheduled to be evaluated in one or more of the safety net organizations. Raven and the safety net organization will test the program together and publish the results. Among other things, we ensure that the software meets a variety of thresholds to maintain data integrity and data security.

 

Safety Net Provider Organizations

What kind of needs do these apps help meet?

The apps Raven features help you solve health care problems you’ve identified as your most urgent priorities. The following are the areas for which we’ve identified cutting-edge innovative tech solutions:

Analytics: It’s often not enough to deliver great healthcare. More and more, funders and the government are asking for data that proves it.

Care coordination: As your patients shuttle from clinic to hospital and back again, it’s crucial that every member of the care team be in the loop.

Care management: Online patient coaching programs and other apps can help keep chronically ill patients engaged and on track between doctor visits.

e-Consults: Telehealth apps can link a primary care doctor in, say, North Dakota with a medical specialist anywhere in the United States and beyond.

Innovation database: Providers need easy access to a database of apps that can help them with seemingly intractable problems.

Interoperability: The need to share patient data among different clinic and hospital systems is one of the hottest and challenging issues in health care.

Medication adherence: Do your patients have trouble with their medications? Apps can help them take their meds at the correct dosages and the right times.

Patient access: Lack of patient access to care is one of the hardest problems to solve, but some novel apps have helped clinics do just that.

Population management: Equity, not equality. Vulnerable and at-risk groups often need tailored care.

Social determinants of health: Apps can help patients fill your prescriptions for everything from medicine to fresh food and exercise.

Tablets: Used correctly, tablets can solve the time-wasting problem of transferring patient data from paper to the computer.

Transportation: For patients who lack a vehicle to get to the doctor, apps can help link them with taxis, ride sharing services such as Lyft and other options.

How can I join Raven?

It’s simple. Sign up, set up a user name and password, and tell us which electronic health record that you are using.

Why does Raven want to know which electronic health record I am using?

We want to ensure that we are supporting the leading platforms in use in the safety net. While we cannot support every electronic health record, we want to be able to support those that are most commonly used. Currently we support:

  • EClinicalWorks
  • NextGen
  • Epic
  • GE Centricity
  • Cerner
Is there a cost to join Raven?

No, joining and using the test platform is free of charge.

How is patient data protected on the platform?

All patient data is de-identified.

Why is Raven important to safety net provider organizations?

Raven has three key features to support safety net provider organizations:

  1. Information about solution partner products and a way to reach out directly to the vendor for more information;
  2. Sandboxes for commonly deployed EHRs to allow a safety net provider organizations see how the solution functions using de-identified patient data;
  3. The ability to research solutions to problems that are not currently represented on Raven.
What benefits does Raven provide?
  • Raven provides a safe demonstration and test environment.
  • Services are free of charge.
  • You can easily test apps on your legacy EHR using de-identified patient data.
  • You can quickly review technology to see if it meets your needs.
  • It doesn’t burden your IT staff or infrastructure.
  • It provides a playground for rapid experimentation and demonstration of new solutions.
  • It reduces the need for costly custom development.
  • It supports rapid innovation through improvements in workflow.
Can I use Raven to search for solutions that are not already represented on Raven?

Yes, you can do that through our partnership with Lucro, Raven gives you the ability to research other solutions to address a problem or a challenge that you have identified.

What’s the best way to begin to use Raven?
  1. First, identify a health care problem that you need to solve.
  2. Set up a user name and password and log on to Raven.
  3. Select your legacy system from Raven’s list of Electronic Health Records.
  4. Select the Priority Area in Raven most closely related to the problem you’ve described on the application.
  5. Review the list of solutions providers focused on your problem.
  6. Have your CIO or senior technical advisor contact Raven to proceed with testing the solution.
How can Raven help me connect my chosen solution to my EHR?

Raven has developed a set of tools called MOCI, which support a library of connection tools that work with the currently supported the most common EHRs.

MOCI allows you to connect directly to your EHR and deliver data to a solution provider in a variety of formats. MOCI also has the capacity to deliver data from the solution partner application to your EHR in a format that can be consumed by the EHR.

How can I access the sandbox for my EHR to see how the app actually functions?

Simply make a request to access the sandbox of choice, by supplying your name, email address and which solution partner application that you wish to see. Raven will send you credentials and application documentation. Upon receipt, you can log on to the sandbox, follow the instructions, and see the solution application in action.

If you want to test another solutions provider who is not currently represented:

  • Select the Raven interface that will pull and/or post the required data.
  • Have your CIR or senior technical advisor contact Raven to connect the external vendor to the appropriate legacy sandbox – i.e., the one connected to your electronic health record.
  • Conduct rapid testing and evaluation using your legacy platform test data.
  • If successful, follow the vendor’s process to move to  production in legacy system.
Where can I get help on how to use Raven services?

 Fill out the “help” form on the Raven site with your question and submit it.

Where do I report bugs or other problems?

You can submit a bug on the “help” form as well, and we will create a ticket for it.

 

 Solution Providers

What can Raven do for me?

Raven offers a highly cost-effective way to present your solution application to safety net provider organizations.

Why is Raven important to solution providers?
  • You get access to large number of prospective clients without having to call on individual health systems.
  • The demo product environment is familiar and comfortable to users.
  • You participate in the development of metrics that matter.
  • Raven applies accepted metrics to multiple environments.
  • The demo product environment shows the workflow impact of your innovations.
  • Raven expands your market by developing potential clients and referrals.
How can I start the process of making my solution available through Raven?

Send us an email indicating interest in becoming a Raven and we will work with you to get you up and running. Raven will vet and curate your products and give you platform access credentials (this usually takes a few days).

How much does it cost to have my solution available on Raven? 

$600.00 per month for access to Raven and all supported EHR sandboxes that are populated with de-identified patient data. The funds will be drawn automatically from your business account each month,.

Does the EHR sandbox have de-identified patient data? 

Yes, it is a risk-free environment.

If one of my prospective customers wants to see our app in action, will I be able to use Raven sandboxes to show how my solution interoperates with my client’s EHR platform?

Yes, if it is one of the six leading EHR platforms. We will likely add others as well.

Which EHR platforms are currently supported?

Raven currently supports Cerner, EPIC, eCLinicalWorks, NextGen and GE Centricity. Others may be added in the future, depending on input from our safety net provider Ravens.

Where do I report a bug or other problems?

You simply fill out a help request form on the site.

How will I know that safety net provider organizations are interested in my solution?

Raven allows the safety net provider organizations to contact you directly from Raven through email               

 

Most of the images on Raven appear courtesy of Shutterstock.